What Is The Arbor Parent Portal?

This system, which can be accessed via the Arbor website or through the Arbor App, will allow you to do the following things:  

  • Update your phone number, address and contact information 
  • Give consent for photo, data, medical and other permissions for your child 
  • Book school clubs and trips
  • Book parent consultations when they are available

Click the following link to download a copy of the Arbor App Guide For Parents

You see an overview video of how the Arbor Parent Portal works below.

Arbor Overview Video

Logging In For The First Time

To login into the Parent Portal for the first time and view your child’s dashboard, you will need the email that came from your school to welcome you to Arbor. You must log in for the first time on a desktop computer or laptop, using Chrome as your web browser.

Alternatively, use the following link to open the Arbor Sign-in Page

  1. Click the “First time logging in” option in the bottom left corner.
  2. Enter your email address.  This must be the address the school has on record for you.
  3. Click “Set Password”
  4. Remember, you need to set up your Arbor parent account in a normal browser so that you can enter your child’s date of birth when the pop-up window appears.
  5. Once you have set your password, you need to agree to the terms and conditions to proceed to your dashboard.

Once you have logged in, we recommend that you save the Arbor Log In page to your favourites or bookmarks, so you can access it easily in future.  

This email will confirm your username (your email on school record) and a link for you to click on that will take you directly to your schools’ Parent Portal site.

On your first login only, you will need to enter your child’s date of birth to access the dashboard.

Having trouble logging in? Work through these troubleshooting tips with your school: Why can’t parents log in?

Forgotten Your Password?

Use the following link to open the Arbor Sign-in Page

  1. Click the “Forgot your password?” option in the bottom left corner.
  2. Enter your email address.  This must be the address the school has on record for you.
  3. Click “Request Password Reset”
  4. Check you email and follow the steps in the email sent from Arbor.

 Still having trouble logging in? Work through these troubleshooting tips with your school: Why can’t I log in?

Download The App

Whilst you can access Arbor from a browser window on an iPad, iPhone or other mobile device, it works better through the Parent App or via the Parent Portal on a computer.

  1. Visit the Arbor login page or Download the Arbor Parent Portal App to your mobile phone or tablet either the Apple App Store or the Google Play Store.
  2. Enter your email address.
  3. Enter the password you set when you first registered*.

* if you have forgotten your password, click ‘Forgot your password’ and enter your email address. You will then receive an email with a link to click to reset your password.

Being A Guardian For Multiple Children

If you are the Primary Guardian for more than one child in the school, you can access and view each child through the same portal by clicking on the name at the drop-down menu with the children’s names in the top-left of the home page, then change sibling.

On doing this for the first time, you will need to enter your other child’s date of birth to access their dashboard.

Have a child at more than one school using Arbor?

When a parent logs into the Parent Portal or the Arbor App they can see details about their children that attend one school using Arbor. If they have two children attending the same school, they can easily switch between students in the app or on the website.

But how does the Parent Portal work for parents with children at more than one school who use Arbor?

If a parent has children at more than one school their experience of logging into the Parent Portal and Arbor App will be a little different. If they use the same email address on their profile at both schools they will be asked which school they want to log into when they visit login.arbor.sc or go to log into the Arbor App.


Please note: The parent won’t be able to switch between students on the Parent Portal/Arbor App if the students attend two different schools. This is because each guardian at each school has a separate profile/account.

This means that if a parent has two students at different schools, they will have two separate accounts, and Arbor won’t link these accounts, other than at the login stage on the Arbor App or on the login.arbor.sc page. To view the information of each child at their respective schools, the guardian will need to log out of one account and into another.

For more detailed information visit the Arbor website here

What Will I Use Arbor For?

Trips and Club Payments

To access trip and club payments, click on Activities from the main dashboard.  Select either Clubs or Trips.

Paying a Trip or Club

Select the relevant trip or club from the list. In this example keyboard lessons have been paid in full and Young Voices has an outstanding payment to pay.

As you can see, the Young Voices club has a green Add another payment button. Select this and a side window will pop up.

There are 2 types of payments full payment and pay by instalment.

If payment by instalment is set up, there will be an additional box showing the minimum instalment amount. You can make any payment between the minimum and the outstanding or full amount until the trip is paid.

The payment box will default to the minimum so please check the amount before proceeding to payment.

Click the green Pay button to enter your card details or Add to Basket to make further purchases.

To access your basket select My Items from the top menu and select My Payments from the drop down menu.

Booking Parents Evenings

The Guardian Consultations section allows guardians to book time for Parents Evening meetings by selecting one of the available time-frames as per the School’s setup.

In the case where no Parents Evening has been arranged, the section will state the below:

If a Consultation event has been created but the self-scheduling has not yet been enabled by the School yet, the dates of the parents evening will be shown with a note of when self-scheduling is available.

When self-scheduling is available, a notice appears within this same section. Once selected, you can choose the preferred time for a meeting with the school.

Booking Club Places

Registering a child for a club using the Parent Portal is a simple process. Please note, if it is your first time logging into the Parent Portal, you will need to confirm the child’s date of birth before being granted access.

From the main Parent Portal page, scroll down to the Activities section and click on the field with the child’s name and Clubs in.

The All Clubs page will list any clubs the child is currently a member of and any clubs that are currently open for them to join. Click on the appropriate club from the Clubs open to (Child’s Name) list to open up that club’s information page.

Free Clubs

The club information page will display membership and timetable information. Any existing membership into the club for the pupil will be displayed. To sign your child up for the club simply click on Register For This Club in the top right-hand corner of the page.

From the slide over menu that will appear, choose the membership period that you like to sign the child up for – this may be a set date range, a term or the whole academic year.

Finally, choose which sessions to sign your child up for and confirm registration.

You will then be returned to the club’s information page, where the new membership(s) will now be displayed.

If you need any further details, please contact the School Office.